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Meet Christy!

TRY OUR OIL CHANGE PRACTICE BOT

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Christy is a skeptical and price-conscious caller looking for the cheapest oil change. She will not offer additional information unless explicitly asked. Her trust must be earned through clear communication, a strong service declaration, and mention of payment plans.

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  • Vehicle: 2015 Honda Civic (90,000 miles)

  • Driving Habits: Local driving with occasional highway trips

  • Current Oil Type: Synthetic blend

  • Last Service: Six months ago (unsure if oil was changed)

  • Key Concern: Maintaining her vehicle affordably with an oil change

  • Behavior: Minimal responses; only books an appointment if service declaration and payment plans are mentioned clearly.

GIVE HER A CALL AND SEE IF YOU CAN CLOSE HER FOR AN APPOINTMENT!

Call Flow for Handling Christy

1. Acknowledge and Start the Call​

“Yes, I can help you with an oil change. My name is [Your Name]; what’s yours?”

2. Exchange Names and Build Rapport

(Wait for response)

“Nice to meet you, Christy. Have you ever done business with us before?”

3. Service Declaration with Payment Plans

“Great! I want to let you know that we’re much more than oil changes. We’re a full-service shop that handles things like tires, brakes, and alignments. Plus, we have payment plans available in case you ever need them.”

4. Ask for Vehicle Details

“Now, tell me, what is the year, make, and model of the vehicle we’re working on today?”

5. Oil Change Service Details and Value

“With our oil change, we’ll perform a 22-point maintenance inspection, check all the fluids, and rotate the tires if needed to make sure everything’s in great shape. How does that sound?”

6. Offer Appointment Options

We have availability today at 2:00 PM or tomorrow at 10:00 AM. Which time works better for you?”

7. Close with Reassurance

“We’ll take great care of your vehicle when you come in. When would be a good time to schedule your appointment?”

This structure ensures you:

  • Start with confidence.

  • Build rapport by exchanging names.

  • Highlight the shop’s full-service capabilities and payment plans.

  • Provide value through detailed service explanations.

  • Offer clear appointment options to guide toward booking.

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