Industry-Leading Call Tracking Software
EXPERIENCE
The Power of Listening
For most businesses, the telephone is the heart that keeps the other sections of your business alive.
It is the gateway to sales, and used by your customers even more than your front door - especially now.
Also like most businesses, you probably don’t pay much attention to it, unless it stops working.
You should be spending MORE time paying attention to the conversations taking place when the phone IS WORKING!
The secret is out and you deserve to know...
1. What’s being said on the phone?
2. What's your team's closing %?
3. Which employees need training?
4. How much business is being lost?
5. What sources are generating calls?
6. Are ALL calls being answered?
FINALLY, A SIMPLE SOLUTION TO CALL TRACKING THAT PROVIDES EVERYTHING YOU NEED!
OUR ROBUST CALL TRACKING SYSTEM WILL:
1
Track, record, identify, and report on key communication metrics
2
Provide a simple solution for call management across multiple locations
3
Provide valuable insight into finding efficiencies, breakdowns, and areas for improvement
SUBSCRIPTION LEVELS
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Call tracking - identifies which marketing source generated the call
(ex. Website, Google, Facebook) -
Call recording
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After-hours routing
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Monitors store and overall corporate call volume
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Integrates with SalesMax Plus Call Assessments
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Call Management for multiple locations
BASIC
All BASIC, plus:
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Call transcriptions
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Automatic call tagging (departments, agents, products)
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Custom Voicemail with enhanced alerts
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IVR incl anti-SPAM measures
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Texting/SMS integration
INTERMEDIATE
All INTERMEDIATE, plus:
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Enhanced reporting
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Dynamic Number Insertion (DNI)
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Softphone application
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CRM + other integrations available